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Hot!Beware of Husqvarna GT Tractors

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xc1975
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2018/06/15 17:57:22 (permalink)
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Beware of Husqvarna GT Tractors

I have a GT48DXLS, with 63 hrs on it, purchased 11 months ago for the specific purpose I'm using it for. I had been very happy with my GT. I now deeply regret this purchase.
On 17 JULY 2017 I purchased my GT from our local Dealer (not Jacks). Our Dealer claimed it was an actual "Garden Tractor" capable of all the accessories ("Ground Engagement Work") that were represented by Husqvarna in their ads. These officially include things like a front scoop (bucket), snow blower attachment, etc. This tractor came with a ground engagement transaxle (Tuff Torq K66), 23" rear wheels, upgraded engine (Kawasaki FR730V), and allegedly a “heavy duty” chassis.
On 07 JUNE 2018, less than a year after purchase, while moving sand in my yard, and using it well within the design parameters, the frame BUCKLED in the area between the scoop support bracket and the steering support plate. I had used it multiple times before, in the exact same way, with no problems at all.
Since I was using it within it’s advertised design specs, AND still had 4 years and 1 month left on the “5 year FRAME warranty” that came with the tractor, I presumed they would stand by their product, and HONOR their warranty. Silly me.
According to the service writer at our local Husqvarna Dealer (who was very hostile to my wife) Husqvarna will “NEVER pay to replace that frame”. “Never” was the word they spat at my wife. The Dealer justified it, by saying that any and ALL “frame” defects in it would have been evident on the VERY FIRST day we bought it, otherwise it is not a “frame defect” and will NOT be covered under warranty. WHAT?? (So then, WHAT would the point of a “5 year FRAME warranty” be?)
So, according to the HUSQVARNA dealer here, the 5 year chassis/frame warranty has been reduced to a ONE DAY warranty. To add insult to injury, my wife was told that they would fix it for $518, and included in that was a special “freight charge” for the FRAME, from Husqvarna, of $95. Upon checking on the ordering of the frame myself, I found out that this expensive “freight charge” was a lie, no surprise at this point. I picked up the tractor the very next business day from that Dealer. I will no longer use that Dealer, and will go out of my way to not recommend this dealer, and/or the Husqvarna products, any chance I can, NOW THAT I KNOW THAT THEIR “WARRANTY”, AND THEIR ADVERTISING, ARE MOSTLY LIES.
I have since learned, that current manufacturers of ACTUAL Garden Tractors that claim their product capable of ground engagement work have at minimum, a channel steel or “c” channel steel frame.
My frustration with this product is mainly that their STATED warranty (at least for the frame) is worthless, and their published advertisements for this tractor’s capabilities for accessories are FALSE. It didn’t help that their licensed Dealer knew less than a box store employee about his Husqvarna product, OR, that he did know, but he had no difficulty directly deceiving me.
If you plan on using it to cut grass, odds are you’ll probably be OK. I’m thankful at least that Husqvarna did NOT build the transaxle or the engine.
I’ve also since found out that the style of frame on this Husqvarna “Garden Tractor” is actually identical to my older Ariens basic riding mower (HD $900.00 special, 2011) that I originally bought to mow grass a few years ago. I pulled that out of storage and am relying on it again to at least keep my grass cut and to pull my small yard trailer. It’s nothing to look at, but it runs as was represented in advertising, no false claims, so no regrets with that one.
If my Husqvarna GT had not been falsely represented to me, as a True Garden Tractor fully capable of residential level “ground engagement” work, I would have moved right on past it, and paid more money to buy what I needed, since I was already aware of just what I needed it for. I fell for the deception, but hopefully I can share enough to help steer someone else away so they won’t make the same expensive mistake.
 

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    AVB
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    Re: Beware of Husqvarna GT Tractors 2018/06/16 14:22:30 (permalink)
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    Try calling Husqvarna customer service @ 1 (800) 487-5951 and see if they will to stand behind the written warranty.
    Mikel1
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    Re: Beware of Husqvarna GT Tractors 2018/06/16 19:12:08 (permalink)
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    Doesn't look very heavy duty where it has buckled at. Like AVB says give them a call, if not very productive ask to speak to a manager.
    xc1975
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    Re: Beware of Husqvarna GT Tractors 2018/06/20 16:16:52 (permalink)
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    AVB, I will call this # again and this time create an outline of the events until concluded.
     
    I do want to update, on what I have learned about these GT Husqvarnas.
     
    Their newly introduced Garden Tractor line (identical to the GT48DXLS except the "improves"), 2018 TS348XD, has bolted an extra Bracket in the area of the chassis that has buckled on my machine. It looks to be approximately 1"x9"x10ga steel stock that is powder coated to match?

    The new bracket is called a "Chassis Plate Reinforcement" #593206902. On our Husqvarna Tractors, including the GT6000 Craftsman with the same chassis. That"s a lot of changes in such a short amount of time for something that was supposed to be strong enough for the "ground engaging work" that was advertised by Husqvarna for these tractors. The named quick fix bracket "Chassis Plate Reinforcement" sounds like an acknowledgement that the Chassis needed to be reinforced in that area as a type of admission from Husqvarna, but my 5 year warranty is garbage.

    My point with a bit of sarcasm, is to point out the appearant design after production fix attempts, by Husqvarna, admitting in a way, that they DO know of their garden tractor frame problem! Are they trying to just re-direct or shift blame on the customer in order to keep this obvious flaw quiet? This does not inspire loyalty.
    xc1975
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    Re: Beware of Husqvarna GT Tractors 2018/06/21 18:08:24 (permalink)
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    Update!
     
    AVB, I called the number you gave 20JUN2018. I had a different response than the number the dealer gave, so we'll see. This is the time line from yesterday all Eastern time.
     
    16:18-on hold
    16:22-Customer Service Rep at Husqvarna answered, her name is Lynett. I asked who and or what department would be best to talk to about a warranty complaint and dealer complaint after a brief description of my story.
    16:24-on hold
    16:26-Transferred to the warranty claims department with a rep named TK. I told him a brief description of my story and he said he would submit my claim to management for review.
    16:40-on hold
    16:53-TK was back on the line with a claim reference number. I asked him a question about warranty claim policy, "could my dealer have received a decision on my claim from Husqvarna without having a claim reference number?"
    TK said no. when the dealer called Husqvarna about my claim, they would have given him a claim reference number then and it would be logged into the system according to my tractor's serial number. I asked TK, "is there a claim in the system or any reference or activity logged by Husqvarna or my dealer according to my tractor's serial number?"
    TK looked in the system and put me on hold.
    17:02-TK answered with no to my question above. I told him then there is another complaint, the dealer lied by saying he got a response from "Allen" at Husqvarna that they would never cover my frame under warranty. If that can't happen without a log under my serial number as you say then my dealer clearly didn't call, and clearly had no authority on behalf of Husqvarna to tell me "they" said my frame would never be covered.
    TK expressed concern and sent me an email to have me verify on the phone that I had received it. The instructions was to send pictures of the tractor and the damaged area. TK also explained that management would contact me in 24 to 48 hours on my claim.
    Approximately 18:30-I sent 22 pictures (1mb to 2mb jpeg each for detail).
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