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Why Generac would not repair my generator?

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feganx
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2023/05/22 13:37:42 (permalink)
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Why Generac would not repair my generator?

Got a Generac 22KW generator in late 2020. Per Tech, it has run a total of 10 hours. Has been broken for six months. I can’t get it repaired or replaced by Generac despite multiple correspondence. It cost $16k to install the system. I have a 10-year warranty. Anybody have an idea why Generac would not repair my generator?
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    SRTsFZ6
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    Re: Why Generac would not repair my generator? 2023/05/23 14:42:58 (permalink)
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    What do they say the reason is?
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    feganx
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    Re: Why Generac would not repair my generator? 2023/05/24 07:16:25 (permalink)
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    They basically "ghost" me with no responses to my status requests. They say they are investigating. Last communication requested I send them pictures. I suspect it may be a dispute between corporate and the local company. Just guessing.
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    SRTsFZ6
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    Re: Why Generac would not repair my generator? 2023/05/24 08:22:02 (permalink)
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    May I ask what the issue is / what's it do or don't do?  
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    feganx
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    Re: Why Generac would not repair my generator? 2023/05/24 21:49:29 (permalink)
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    The generator stopped working. There have numerous attempts to fix it with different parts being swapped out. I think the Tech believes it is a factory defect. The device that generates the electricity is not working. This is a major part.
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    SRTsFZ6
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    Re: Why Generac would not repair my generator? 2023/05/25 08:04:51 (permalink)
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    Well, that sucks..
     
    I'd write to the highest person at Generac you can reach... 
     
    I'd "mention" you have a lawyer on retainer if need be.  
    If still no response, 16K is a bunch of $ to be out, hire a lawyer.
     
    .
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    Badboy
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    Re: Why Generac would not repair my generator? 2023/09/13 19:07:26 (permalink)
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    Good answer, just call the attorney now and have them write a letter to Generac. That should it and only caost 100$ or so. Small investment for your 16K
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